NOTE: Please be sure to read through the entire contents of this message. Due to COVID-19, Overview takes seriously the health of all of our staff and our clients. Masks must be worn at all appointments. Applicants will choose the county in which they reside. Please note, it is very important that you choose the county in which you live in. As prompted, give your name, a phone number that will accept incoming phone calls from the scheduling system to inform you of your appointment and the last 4 digits of your social security number. Not only to protect our staff but our clients too, only 1 person is allowed to come in if copies are needed. Any missing documentation will cause an application not to be processed and potentially denied. Please note you must complete the entire online process to secure your appointment for the cooling assistance program.